Monday, 10 February 2014

Message flow ceases after installing the Windows Desktop Experience on the BlackBerry Enterprise Server

After installing the Desktop Experience on Windows, message flow ceases and BlackBerry smartphone users fail to start. The Desktop Experience on Windows is required to install Windows Media Player, which is needed for the BlackBerry Enterprise Server to play back .

The Desktop Experience on Windows installs Windows Mail on the server. This overwrites the pre-existing Messaging Application Programming Interface (MAPI) subsystem with a different version that is not compatible with the BlackBerry Enterprise Server. This version of MAPI causes a communication error between the BlackBerry Enterprise Server and the Microsoft? Exchange Server? and BlackBerry smartphone users fail to start.
 

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